FEM Productions’ Code Ethics are the terms & conditions all clients accept by default for utilising FEM Productions time & resources. FEM Productions reserves the right to add, change and/or modify these terms and conditions at any time without additional written consent.

Location: FEM Productions is regularly approached by clients trying to get us to work onsite. FEM Productions sometimes work onsite but we must always reserve the right to work offsite if we choose. The main reason for this is; we are very busy and we cannot dedicate all of our time to one client.

Communication: Communication is the most important part of every project. All our work is completed in detailed layering and vector so any part of your product can be
modified at any time. We can work around any communication levels
that you as the client require whether it be in person, instant messaging, phone, email, post.  Our most preferred contact points are email , phone and in person.  We like being in contact as frequently as needed, the communication just needs to be on a
basis of if there is any questions, queries & updates.

Questions from clients are always wanted and important. The more you know about what you want from the finished product, the quicker the job will be completed.

Availability:   Depending on the type of job, most jobs would take in between 1 day to 3 weeks.
 If there is a large urgency on the job additional costs may apply providing FEM Productions meets the deadline. Some jobs can be completed within 24 hours. It is important to note that especially with website, the more information you have ready to go the quicker the job will take.

Quotes:  All quotes and introduction meetings are obligation free. Our prices are very aggressive and negotiable.

Preparing for your project: FEM Productions highly recommends that you speak to us as early as possible, before you have even started planning your project preferably. By doing this we are able to offer the best quality service. If your a little bit rushed for time then this is ok, just contact us immediately. Having content ready for print projects is preferred, how ever for internet and web projects, try to contact us before you start writing your contact (this especially applies to those who are looking to rank in either Google or Facebook… Yes, you can rank your external website in Facebook.. Ask us for more information)

Payments:  Third Party payment agencies such as pay pal are available only on request, but not preferred.  Clients are encouraged to
pay via direct debit or cash on delivery.   Each finished product has a standard 30-day post pay business account from the date of invoice (unless otherwise agreed to in writing before starting the project). All jobs are inclusive of GST (Australian Tax Laws).

Overdue Invoices: FEM Productions reserves the right to charge an additional 10% of the invoice cost for overdue fees on invoices exceeding 14 days past the due date along with any additional fees to recover invoice via any financial services should it be required. FEM Productions is very understanding to client circumstances; the process we follow for overdue invoices is;

1. The invoice is sent out with a 30 day account (unless otherwise discussed in writing).
2. During the last week of the invoice due date the client is sent the 1st official reminder that an invoice is due along with a warning that additional overdue costs may be inclded in 14 days if a date for payment is not supplied.
3. 14 days after an invoice is due, if an invoice has not been paid and a client has not explained why the invoice has not been paid then an additional 10% of the invoice cost will be included. This is the second official warning that states in an additional 14 days (30 days after due date) financial services will be required at the client cost.
4. If by 30 days after the invoice is due either the payment hasn’t been made or the client hasn’t communicated why the invoice hasn’t been paid then we would have to track through heavy legals until our work is paid for.

Note: Unfortunately we never wanted to happen to include a proceedure like this, but over years we have run into plenty of trouble with some clients paying late or trying to not pay at all. It is always our first preference to settle any payment and invoice disputes civilly and swiftly without requiring any legal action.

Code Ethics / Guarantee Policy: The projects are not completed until both FEM Productions & the client are satisfied. All that is asked from the client is to supply as much information as possible at the start of the project to make the job easier, faster & smoother.  Another expectation is for the client to have good communication throughout the project to ensure the desired outcome is reached efficiently. Clients must keep in mind that the information and idea of what you want then the job will be more cost effective for you.

Copyright:  All finished products are copyrighted to both the client and Futuristic Elevator Music Productions.  If any music or already copyrighted material is used then it is legally bound to ensure the clients and Futuristic Elevator
Music Productions is securely protected under copyright laws. Distribution of finished projects are entirely the decision of the client.

Copyright Laws can incur very serious infringements if not handled by professionals do not leave your
company at risk of copyright infringements.